Email Intelligence

Your inbox, your work, ready.

Your emails prioritized. Your cases updated. Your replies ready. Works right inside Outlook and Gmail. Easy to integrate into your own systems.

Start with Outlook

Start with Gmail

Individual and shared inboxes.

Triage9All emails

✓Case createdMotor insurance · Sophie Martin

Search sender, subject, case/

PURGENT - electrical damage, I have no powerPatricia Rousseau7m

LMy e-bike was stolen outside the stationLéa Fontaine21m

HDisputing the amount of my settlementHenri Vandenberghe44m

IFollowing up on my file - second requestIsabelle Grangier24h

FError on my annual statementFatima Benali8h

OGlass breakage claim - declarationOlivier Mercier20h

GDemo request and price listGrégoire Simon2h

NQuestion on the excess for my bike insuranceNadia Osman11h

CSatisfaction survey - 2 minutesClient research2d

Insurance quote for my BMW 320i

From:Sophie Martin <s.martin@exemple-mail.be>

To:customer@penbox.io

Just now

Dear Sir or Madam,

I am collecting my BMW 320i this Friday. Could you send me an insurance quote? I have attached the registration document. Please let me know what else you need.

Kind regards,
Sophie Martin

Collect the missing informationEmailDiscardesc

To:Sophie MartinFrom:customer@penbox.io

Hi Sophie, thank you for your request for your BMW 320i. We have read your registration document and prefilled your details. Please confirm your annual mileage and claims history below so we can prepare your quote today.

Complete your insurance request →

Prefilled with the information from your email

Send
Draft ready for your review.

PriorityHigh

OwnerAssign

ContactSophie Martin

ReceivedJust now

Mailboxcustomer@penbox.io

Applied when you accept this email.

This email is in

Motor insurance · Sophie MartinSIn progress

3 emails classified by AI

Policy documents · Sofia Ferreira

Removed from triage automatically

Scroll horizontally to explore the inbox

3 emails classified by Penbox Intelligence · 9 left to review

Start your day knowing what to focus on.

Your inbox is sorted. Your cases are up to date. The next step is already taking shape.

Prioritize new claims and requests due today.

SMNew claim · SophieHigh

AMQuote due todayHigh

INWeekly updateLow

Your priorities. Already on top.

Tell Penbox what matters to each mailbox. Urgent requests rise to the top, across personal and shared inboxes.

Repair estimate received ↓

Motor claim CL-2048

Alex Morgan

Repair estimateAdded

Estimated cost€2,450.00

Case statusUpdated

Your cases. Already up to date.

New requests become cases. Follow-ups join the right one, with the latest information and attachments already added.

ConversationCaseDocuments

Reply prepared

Hi Alex, thanks for the repair estimate. Please upload photos of the damage so we can continue reviewing your claim.

Upload your damage photos →

Your replies. Already prepared.

Penbox reads the conversation, case details and documents to draft a response that fits the situation. Review, adjust and send.

Vincent Delghust, Property and Casualty Claims Director at Allianz

“Penbox saves us valuable hours every day. Adoption via Outlook was very fast. Penbox is now essential to our operations.”

Vincent Delghust

Property and Casualty Claims Director

Put routine emails on autopilot.

Give recurring requests a personal response, without writing every reply yourself.

Choose which requests Penbox can handle automatically. It uses your case templates and the customer’s context to answer, collect missing information and keep the case moving.

A new request comes in

SMSophie Martin08:42

Insurance quote for my BMW

I’m collecting my BMW 320i this Friday. Could you send me an insurance quote?

vehicle-registration.pdf

Motor insurance template matched

Registration document read

Missing information identified

Automatic response enabled for this request

Motor insuranceAutopilot

Sophie Martin · BMW 320i

SMSophie Martin

VehicleBMW 320i

Vehicle registrationReceived

Sophie Martin · Insurance quote for my BMW08:42

Collect the missing informationEmail

To:Sophie MartinFrom:team@yourcompany.com

Hi Sophie, thanks for your request for your BMW 320i. We’ve received your registration document. Please confirm your annual mileage and claims history using the prefilled form below so we can prepare your quote today.

Complete your insurance request →

Form prefilled with the case details

Sent automatically08:43 · Saved to the case

Personalized reply sent by Penbox IntelligenceCase updated · Waiting for Sophie’s information

You choose what runs automatically and what needs your review.

Fly through the emails that still need you.

One focused view. A few quick decisions. Back to your work.

Penbox brings the emails that still need classification into triage. Create a case, archive a message or send a quick AI-assisted reply, then move straight to the next.

Triage3All remaining emails

Needs your decision

Insurance for my new carSam Wilson

Your weekly industry updateIndustry newsletter

Can I visit on Saturday?Clara Martin

Insurance for my new car

Sam WilsonMotor insurance

Hi, I’m collecting my new car next week. Could you help me arrange the insurance?

3 emails. Just the decisions that need you.

Do more than reply.

Turn an email into the next step of the case.

Repair estimate

Alex Morgan · CL-2048

Total incl. VAT€2,450.00

Document Intelligence

Document typeRepair estimate

Estimated cost€2,450.00

CaseUpdated

Read the attachments.

Document Intelligence extracts the details from incoming files and adds them to the case.

Explore Document Intelligence →

Information requestPrefilled

Your motor insurance

VehicleBMW 320i

Annual mileageSelect your mileage

Claims in the last 5 yearsYes / No

Only the information that’s missing

Collect exactly what’s missing.

Send a prefilled form with the questions and documents your case requires, even for complex requests.

Explore Forms & Portals →

Your documentsAlex Morgan

Claim summary.pdfShared by your claims team

↓

Repair estimate.pdfAdded to your case

↓

Secure access to your case documents

Share the right files.

Give customers access to the documents they need through a secure portal, linked directly from your reply.

Your insurance proposal

PolicyholderSophie Martin

Signature

Sophie Martin✓

Signed document saved to case

Get it signed.

Include a signature request in your response so the customer can review and sign.

INTEGRATIONS

Your tools. Penbox intelligence.

Bring email intelligence into your systems, workflows and AI assistants.

Send the email.
Get the next step.

Send the message, attachments and case context to Penbox. Get the priority, the task to handle and a personalized reply back in your application.

Email input01

Alex MorganTo: Claims team

Repair estimate for my claim

Hi, the garage sent its estimate. What do you need next?

repair-estimate.pdf

POST/cases/{id}/inputs

Penbox Intelligence

Read email

Analyze documents

Update case

Prepare next step

Back in your system03

Priority↑ High

TaskRequest photos of the damage

Reply ready

Hi Alex, thanks for the repair estimate. Please upload the damage photos here so we can continue reviewing your claim.

Upload your damage photos →

Your team keeps working in the system it already knows.

Explore the API →

Ask your AI assistant.
Put Penbox to work.

Use Penbox from Claude, OpenAI tools or another compatible AI assistant. Penbox plugins combine MCP tools and skills so your assistant can work with emails, case context and next steps.

ClaudeOpenAIYour AI assistant

MCP tools + skills

Check the latest claim emails. Tell me which ones need action and draft the replies.

Two claims need your attention.

1. Alex Morgan · Missing damage photos

The repair estimate is in the case. I’ve drafted a reply with a link to upload the photos.

2. Sophie Martin · Ready for review

The requested documents have arrived. I’ve prepared a reply acknowledging receipt.

2 drafts ready for your review.

Example conversation with Penbox

Your next workday. Already prepared.

Start with Outlook

Start with Gmail

Building on Penbox?
Talk about your integration →

Your inbox, your work, ready.

Start your day knowing what to focus on.

Your priorities. Already on top.

Your cases. Already up to date.

Your replies. Already prepared.

Put routine emails on autopilot.

Fly through the emails that still need you.

Do more than reply.

Read the attachments.

Collect exactly what’s missing.

Share the right files.

Get it signed.

Your tools. Penbox intelligence.

Send the email.Get the next step.

Ask your AI assistant.Put Penbox to work.

Your next workday. Already prepared.

Your next workday. Already prepared.

Your next workday. Already prepared.

Send the email.
Get the next step.

Ask your AI assistant.
Put Penbox to work.