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Case Agents for BRIO
Welcome to self‑driving cases.
Penbox is the case platform that triages emails, collects documents, and keeps cases moving around the clock.
ISO 27001 · GDPR‑ready · EU data
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Platform
The case system that never sleeps.
Sorts the claim that came in at 11pm. Chases the missing ID before you’re in. Has the answer ready before the customer calls.
Speed to answer, every time.
Every email lands in the right case, by priority, with the reply already drafted. Personal and shared inboxes.
Shared inboxes, finally shared.
A colleague is off? Their emails still get handled.
Penbox sorts. You reply.
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Your core system stores cases. Penbox runs them.
Get started
Live from day one.
Connect your inbox. Penbox learns how you work and sets itself up around it, before your first case even starts.
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Every side
The only case platform built for your team, your customers and AI agents.
One case, three places: your team in Penbox or Outlook, your customers in their portal, AI agents in the background.
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Ecosystem
API. MCP. Plugins. Build and work with Penbox, wherever you like.
In Penbox
Your team works in the Penbox app, in Outlook and in Gmail. Customers answer in their portal.
In your assistant
Penbox plugins bring MCP tools and skills to Claude, ChatGPT and other assistants. Set up cases and move them forward in conversation.
In your product
Use the Penbox API in a hybrid setup or fully headless: your screens, the Penbox case engine.
Control
You keep the wheel.
Approve in one click, or let the case drive itself. Every action is logged.
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Customers
Trusted by 300+ teams.
From a single broker’s office to global enterprises.
100+
daily Penbox users across claims operations
Vincent Delghust
Property and Casualty Claims Director
80%+
of claims declarations completed in a single step
Julien Ben Lahcen
Managing Director, Personal Lines Division
5 min
for the customer to return the required information
Sylvie Stinglhamber
Office Manager and Insurance Advisor
50%
less handling time per boat cancellation
Frederik Declerck
COO and Legal Expert
Changelog
Better every week.
New features every week, to keep pace with your cases.
Outlook: context on every email
Contacts, cases and BRIO records next to any email, even before a case exists.
Document Intelligence Pro
A third model for dense handwriting and hard-to-read fields, on by document type.
The customer portal
One branded link per customer to follow the case, fill in forms and send documents.