PRICING
Straightforward pricing for every team
Free
€0
per user/month
For individuals exploring better customer operations.
Collect and manage customer cases
Run essential Penbox workflows
Starter credit allocation
Essential
€29
per user/month, billed annually
For teams standardising their customer workflows.
Full platform, forms and e-signature
Email intelligence and BRIO CRM
1,500 seat credits every month
Pro
Popular
€69
per user/month, billed annually
For growing teams operating complex workflows.
Advanced logic and document generation
Granular permissions and analytics
Multi-workspace and API access
Enterprise
Custom
annual agreement
For organisations requiring control and scale.
Dedicated account manager
Custom SLA and credit allocation
Tailored deployment and support
Trusted by
300+
companies.
Annual billing
Prices shown per user and billed annually.
Free
€0
per user/month
Essential
€29
per user/month, 3 seat minimum
Pro
Popular
€69
per user/month, 5 seat minimum
Enterprise
Custom
Tailored volume and support
Frequently Asked Questions
How do credits work?
Credits power automation, document and AI actions in Penbox. Every seat includes a monthly credit allowance: starter credits on Free, 1,500 per seat on Essential and 3,000 per seat on Pro.
What happens when we run out of credits?
Actions need available credits, so you add a top-up before they run. Top-ups start at €70 a month for 5,000 credits on Essential, Pro and Enterprise. You can set top-ups to renew automatically or add them manually.
What does the Free plan include?
Free covers case collection and management, essential workflows and starter credits. Essential adds the full platform, forms, e-signature and email intelligence.
Is there a minimum number of seats?
Essential starts at 3 seats and Pro at 5 seats on annual billing. Free has no minimum, and Enterprise is arranged with our team.
Do my customers need a Penbox account?
No. Your customers and clients can use Penbox through a link, with no account or app. Your team members need a Penbox account.
Is Penbox secure, and where is my data stored?
Penbox is ISO 27001 certified and GDPR-ready. All data is stored within the EU.
