For law firms and legal teams
Penbox turns client emails, forms and documents into structured matters. Clients answer exactly what is missing, documents arrive checked, and your team starts from a file that is ready to assess.
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AMAlex MorganOur team is reviewing your case. Your documents have been received, and we’ll let you know when there’s an update.
AMYour case has moved to review. You can follow every update from your portal.
Trusted by teams at
Intake
Email Intelligence reads incoming messages in Outlook and Gmail, prioritises them and ties each one to a matter, so urgent work surfaces first and nothing sits unread in a shared inbox. Your practice or case management system remains the record.
Tell Penbox what matters to each mailbox. Urgent requests rise to the top, across personal and shared inboxes.
New requests become cases. Follow-ups join the right one, with the latest information and attachments already added.
Hi Camille, thanks for the repair estimate. Please upload photos of the damage so we can continue reviewing your claim.
Upload your damage photos →Penbox reads the conversation, case details and documents to draft a response that fits the situation. Review, adjust and send.
Adaptive intake
The form follows the matter. It works on any phone, needs no account, lets the client save and resume, and shows the status of the matter in a customer portal.
Add your accident statement. We’ll fill in the details for you.
· Sample previewDocument Intelligence
Document Intelligence validates documents, extracts typed fields and returns confidence and image quality, so an unreadable scan is rejected while the client can still fix it. Extracted data and originals are attached to the matter, not buried in an inbox.
Client portal
Every matter has its own status page. Clients see what was asked, what was received and what happens next, which cuts status calls and leaves a record of every step.
AMAlex MorganOur team is reviewing your case. Your documents have been received, and we’ll let you know when there’s an update.
Customer story
Confidentiality and security
Legal data is sensitive by definition. Penbox operates under ISO/IEC 27001, processes data 100% in the EU, never uses your data to train AI and acts as a GDPR processor under an Article 28 DPA with an external DPO. Independent penetration tests follow OWASP ASVS.
Illustrative demo, fictional data.
INTEGRATIONS
Handlers stay in Outlook, structured data and documents move on through the API, and journeys can be built visually or with an agent, with MCP available. The documentation covers the technical side.
Same case. Same result. Illustrative demo, fictional data.
Use cases
Most teams start with one type of matter, prove it on real cases and add more from there. Groupama began with legal protection claims and now runs 35 journeys.
Does Penbox replace our practice management or case system?
No. Your existing system stays the record. Penbox takes care of intake, document collection and follow-up, then passes structured data and documents on through the API.
Do clients need to create an account?
No. Clients receive a link, complete a guided form on their phone and upload documents. There is no app to install and no account to create.
Can the intake differ per type of matter?
Yes. Journeys are adaptive, so each type of matter asks its own questions. Groupama turned more than 200 scenarios into 35 adaptive journeys.
How are documents verified?
Document Intelligence extracts typed fields with confidence scores and image quality checks, so unreadable or incomplete documents are caught while the client is still in the flow.
Can we run KYC or client onboarding campaigns?
Yes. Compliance and KYC campaigns are a core use case, covering the collection of identity documents and declarations from many clients at once, with automatic reminders.
Where is our data stored and processed?
Processing is 100% in the EU. Customer data is never used to train AI, and Penbox acts as a GDPR processor under an Article 28 DPA.
Who builds the journeys?
Your team can build them visually or with an agent. Penbox also supports an API and MCP for integrations.
How does Penbox keep a record of each matter?
Every message, answer, document and extracted field is stored on the case, so you can show what was asked, answered and received at any point.
What does it cost?
Penbox is priced per user. There is a free plan, Essential at €29 per user per month on annual billing, Pro at €69, and Enterprise on request. The pricing page lists what each plan includes.
