Articles
08
Featured
Case management
When a case writes its own summary and key fields, the next handler knows what it is before reading a page. Meet the case that understands itself.
Rolf Tjalsma
Claims
Claims management software: what actually matters when you evaluate it
Claims management software checklists focus on features. Here's what actually separates a system that helps a claims team from one that just adds another screen.
Rolf Tjalsma
Claims
Health insurance claims management software: built for a file with two different authors
Health insurance claims management software has to handle two different people submitting the same file: the patient, and whoever treated them.
Rolf Tjalsma
Compliance
Best KYC software for compliance campaigns, not just checking one ID at a time
The best KYC software depends on the job. Here's how identity screening tools and compliance-campaign tools actually differ, and which one solves which problem.
Rolf Tjalsma
FNOL
FNOL software: why the first notice of loss decides how long a claim takes
FNOL software and why the first notice of loss decides most of a claim's timeline before anyone has even started deciding it.
Rolf Tjalsma
Compliance
What a well-run KYC campaign actually looks like
How KYC compliance software runs a periodic review campaign: re-verify thousands of customers at scale, with fewer chasing emails and a clean audit trail.
Rolf Tjalsma
Operations
The real cost of email ping-pong
Rolf Tjalsma
Claims
What a well-run claims process actually looks like
What a well-run claims process actually looks like: how claims process automation cuts manual triage and gives claimants real visibility, without losing the audit trail.
Rolf Tjalsma