Email Intelligence
Individual and shared inboxes.
Tell Penbox what matters to each mailbox. Urgent requests rise to the top, across personal and shared inboxes.
New requests become cases. Follow-ups join the right one, with the latest information and attachments already added.
Hi Camille, thanks for the repair estimate. Please upload photos of the damage so we can continue reviewing your claim.
Upload your damage photos →Penbox reads the conversation, case details and documents to draft a response that fits the situation. Review, adjust and send.
“Penbox saves us valuable hours every day. Adoption via Outlook was very fast. Penbox is now essential to our operations.”
Vincent Delghust
Property and Casualty Claims Director
Choose which requests Penbox can handle automatically. It uses your case templates and the customer’s context to answer, collect missing information and keep the case moving.
I’m collecting my BMW 320i this Friday. Could you send me an insurance quote?
Penbox brings the emails that still need classification into triage. Create a case, archive a message or send a quick AI-assisted reply, then move straight to the next.
Document Intelligence extracts the details from incoming files and adds them to the case.
Explore Document Intelligence →Send a prefilled form with the questions and documents your case requires, even for complex requests.
Explore Forms & Portals →Give customers access to the documents they need through a secure portal, linked directly from your reply.
Include a signature request in your response so the customer can review and sign.
INTEGRATIONS
Send the message, attachments and case context to Penbox. Get the priority, the task to handle and a personalized reply back in your application.
Hi Camille, thanks for the repair estimate. Please upload the damage photos here so we can continue reviewing your claim.
Upload your damage photos →Your team keeps working in the system it already knows.
Explore the API →Use Penbox from Claude, OpenAI tools or another compatible AI assistant. Penbox plugins combine MCP tools and skills so your assistant can work with emails, case context and next steps.
Two claims need your attention.
The repair estimate is in the case. I’ve drafted a reply with a link to upload the photos.
The requested documents have arrived. I’ve prepared a reply acknowledging receipt.
2 drafts ready for your review.
What is Penbox Email Intelligence?
Email Intelligence is AI email triage for Outlook and Gmail. Penbox prioritizes your incoming emails, updates your cases and prepares replies, so your team starts the day with a sorted inbox.
Does it work with shared mailboxes?
Yes. Penbox works with shared and personal inboxes in Outlook and Gmail, so your whole team sees what every case is waiting on.
Does Penbox send replies without our approval?
You decide. You can approve each action in one click or let routine emails run automatically. Every action is logged in the case.
What does Email Intelligence cost?
Email Intelligence is included from the Essential plan, which costs €29 per user per month on annual billing. See the pricing page for the full overview.
Do my customers need a Penbox account?
No. Your customers can respond and sign without creating a Penbox account. Your team uses a Penbox account to manage cases.
Is Penbox secure, and where is my data stored?
Penbox is ISO 27001 certified and GDPR-ready. All data is stored within the EU.
Start with Outlook
Start with Gmail