What is Penbox Email Intelligence?

Email Intelligence is AI email triage for Outlook and Gmail. Penbox prioritizes your incoming emails, updates your cases and prepares replies, so your team starts the day with a sorted inbox.

Does it work with shared mailboxes?

Yes. Penbox works with shared and personal inboxes in Outlook and Gmail, so your whole team sees what every case is waiting on.

Does Penbox send replies without our approval?

You decide. You can approve each action in one click or let routine emails run automatically. Every action is logged in the case.

What does Email Intelligence cost?

Email Intelligence is included from the Essential plan, which costs €29 per user per month on annual billing. See the pricing page for the full overview.

Do my customers need a Penbox account?

No. Your customers can respond and sign without creating a Penbox account. Your team uses a Penbox account to manage cases.

Is Penbox secure, and where is my data stored?

Penbox is ISO 27001 certified and GDPR-ready. All data is stored within the EU.

E-mailintelligentie

Je inbox, je werk, gereed.

AI-e-mailtriage voor Outlook en Gmail. Uw e-mails geprioriteerd, uw dossiers bijgewerkt, uw antwoorden klaar. Eenvoudig te integreren in uw eigen systemen.

Start with Outlook

Start with Gmail

Individuele en gedeelde inboxen.

Triage9All emails

✓Case createdMotor insurance · Sophie Lambert

Search sender, subject, case/

PURGENT - electrical damage, I have no powerPatricia Rousseau7m

LMy e-bike was stolen outside the stationLéa Fontaine21m

HDisputing the amount of my settlementHenri Vandenberghe44m

IFollowing up on my file - second requestIsabelle Grangier24h

FError on my annual statementFatima Benali8h

OGlass breakage claim - declarationOlivier Mercier20h

GDemo request and price listGrégoire Simon2h

NQuestion on the excess for my bike insuranceNadia Osman11h

CSatisfaction survey - 2 minutesClient research2d

Insurance quote for my BMW 320i

From:Sophie Lambert <s.lambert@mail.be>

To:production@lemaire.be

Just now

Dear Sir or Madam,

I am collecting my BMW 320i this Friday. Could you send me an insurance quote? I have attached the registration document. Please let me know what else you need.

Kind regards,
Sophie Lambert

Collect the missing informationEmailDiscardesc

To:Sophie LambertFrom:production@lemaire.be

Hi Sophie, thank you for your request for your BMW 320i. We have read your registration document and prefilled your details. Please confirm your annual mileage and claims history below so we can prepare your quote today.

Complete your insurance request →

Prefilled with the information from your email

Send
Draft ready for your review.

PriorityHigh

OwnerAssign

ContactSophie Lambert

ReceivedJust now

Mailboxproduction@lemaire.be

Applied when you accept this email.

This email is in

Motor insurance · Sophie LambertSIn progress

3 emails classified by AI

Policy documents · Sofia Ferreira

Removed from triage automatically

Scroll horizontally to explore the inbox

3 emails classified by Penbox Intelligence · 9 left to review

Begin uw dag met de wetenschap waar u zich op moet richten.

Je inbox is gesorteerd. Je dossiers zijn up-to-date. De volgende stap krijgt al vorm.

Prioritize new claims and requests due today.

SMNew claim · SophieHigh

AMQuote due todayHigh

INWeekly updateLow

Your priorities. Already on top.

Tell Penbox what matters to each mailbox. Urgent requests rise to the top, across personal and shared inboxes.

Repair estimate received ↓

Motor claim CL-2048

Camille Laurent

Repair estimateAdded

Estimated cost€2,450.00

Case statusUpdated

Your cases. Already up to date.

New requests become cases. Follow-ups join the right one, with the latest information and attachments already added.

ConversationCaseDocuments

Reply prepared

Hi Camille, thanks for the repair estimate. Please upload photos of the damage so we can continue reviewing your claim.

Upload your damage photos →

Your replies. Already prepared.

Penbox reads the conversation, case details and documents to draft a response that fits the situation. Review, adjust and send.

Vincent Delghust, Property and Casualty Claims Director bij Allianz

“Penbox bespaart ons elke dag kostbare uren. De adoptie via Outlook verliep heel snel. Penbox is nu essentieel voor onze werkzaamheden.”

Vincent Delghust

Directeur schadeclaims voor schadeverzekeringen

Zet routine-e-mails op de automatische piloot.

Geef terugkerende verzoeken een persoonlijk antwoord, zonder elke reactie zelf te hoeven schrijven.

Kies welke verzoeken Penbox automatisch kan afhandelen. Het maakt gebruik van je dossiersjablonen en de context van de klant om te antwoorden, ontbrekende informatie te verzamelen en het dossier in beweging te houden.

A new request comes in

SMSophie Lambert08:42

Insurance quote for my BMW

I’m collecting my BMW 320i this Friday. Could you send me an insurance quote?

vehicle-registration.pdf

Motor insurance template matched

Registration document read

Missing information identified

Automatic response enabled for this request

Motor insuranceAutopilot

Sophie Lambert · BMW 320i

SMSophie Lambert

VehicleBMW 320i

Vehicle registrationReceived

Sophie Lambert · Insurance quote for my BMW08:42

Collect the missing informationEmail

To:Sophie LambertFrom:production@lemaire.be

Hi Sophie, thanks for your request for your BMW 320i. We’ve received your registration document. Please confirm your annual mileage and claims history using the prefilled form below so we can prepare your quote today.

Complete your insurance request →

Form prefilled with the case details

Sent automatically08:43 · Saved to the case

Personalized reply sent by Penbox IntelligenceCase updated · Waiting for Sophie’s information

You choose what runs automatically and what needs your review.

Vlieg door de e-mails die nog je aandacht vereisen.

Eén gefocuste blik. Een paar snelle beslissingen. Terug naar je werk.

Penbox brengt de e-mails die nog geclassificeerd moeten worden naar de triage. Maak een dossier aan, archiveer een bericht of stuur een snel, door AI ondersteund antwoord, en ga direct door naar de volgende.

Triage3All remaining emails

Needs your decision

Insurance for my new carSam Wilson

Your weekly industry updateIndustry newsletter

Can I visit on Saturday?Emma Dubois

Insurance for my new car

Sam WilsonMotor insurance

Hi, I’m collecting my new car next week. Could you help me arrange the insurance?

3 emails. Just the decisions that need you.

Doe meer dan alleen antwoorden.

Verander een e-mail in de volgende stap van het dossier.

Repair estimate

Camille Laurent · CL-2048

Total incl. VAT€2,450.00

Document Intelligence

Document typeRepair estimate

Estimated cost€2,450.00

CaseUpdated

Read the attachments.

Document Intelligence extracts the details from incoming files and adds them to the case.

Explore Document Intelligence →

Information requestPrefilled

Your motor insurance

VehicleBMW 320i

Annual mileageSelect your mileage

Claims in the last 5 yearsYes / No

Only the information that’s missing

Collect exactly what’s missing.

Send a prefilled form with the questions and documents your case requires, even for complex requests.

Explore Forms & Portals →

Your documentsCamille Laurent

Claim summary.pdfShared by your claims team

↓

Repair estimate.pdfAdded to your case

↓

Secure access to your case documents

Share the right files.

Give customers access to the documents they need through a secure portal, linked directly from your reply.

Your insurance proposal

PolicyholderSophie Lambert

Signature

Sophie Lambert✓

Signed document saved to case

Get it signed.

Include a signature request in your response so the customer can review and sign.

INTEGRATIES

Je tools. Penbox-intelligentie.

Breng e-mailintelligentie naar uw systemen, workflows en AI-assistenten.

Send the email.
Get the next step.

Send the message, attachments and case context to Penbox. Get the priority, the task to handle and a personalized reply back in your application.

Email input01

Camille LaurentTo: Claims team

Repair estimate for my claim

Hi, the garage sent its estimate. What do you need next?

repair-estimate.pdf

POST/cases/{id}/inputs

Penbox Intelligence

Read email

Analyze documents

Update case

Prepare next step

Back in your system03

Priority↑ High

TaskRequest photos of the damage

Reply ready

Hi Camille, thanks for the repair estimate. Please upload the damage photos here so we can continue reviewing your claim.

Upload your damage photos →

Your team keeps working in the system it already knows.

Explore the API →

Ask your AI assistant.
Put Penbox to work.

Use Penbox from Claude, OpenAI tools or another compatible AI assistant. Penbox plugins combine MCP tools and skills so your assistant can work with emails, case context and next steps.

ClaudeOpenAIYour AI assistant

MCP tools + skills

Check the latest claim emails. Tell me which ones need action and draft the replies.

Two claims need your attention.

1. Camille Laurent · Missing damage photos

The repair estimate is in the case. I’ve drafted a reply with a link to upload the photos.

2. Sophie Martin · Ready for review

The requested documents have arrived. I’ve prepared a reply acknowledging receipt.

2 drafts ready for your review.

Example conversation with Penbox

Veelgestelde vragen

Wat is Penbox Email Intelligence?

Email Intelligence is AI-e-mailtriage voor Outlook en Gmail. Penbox prioriteert uw inkomende e-mails, werkt uw dossiers bij en bereidt antwoorden voor, zodat uw team de dag begint met een gesorteerde inbox.

Werkt het met gedeelde mailboxen?

Ja. Penbox werkt met gedeelde en persoonlijke inboxen in Outlook en Gmail, zodat uw hele team ziet waarop elk dossier wacht.

Verstuurt Penbox antwoorden zonder onze goedkeuring?

U beslist. U kunt elke actie met één klik goedkeuren of routine-e-mails automatisch laten verlopen. Elke actie wordt vastgelegd in het dossier.

Wat kost Email Intelligence?

Email Intelligence is inbegrepen vanaf het Essential-abonnement, dat bij jaarlijkse facturering € 29 per gebruiker per maand kost. Bekijk de prijzenpagina voor het volledige overzicht.

Hebben mijn klanten een Penbox-account nodig?

Nee. Uw klanten kunnen reageren en ondertekenen zonder een Penbox-account aan te maken. Uw team gebruikt een Penbox-account om dossiers te beheren.

Is Penbox veilig en waar worden mijn gegevens opgeslagen?

Penbox is ISO 27001-gecertificeerd en klaar voor de AVG. Alle gegevens worden opgeslagen binnen de EU.

Je volgende werkdag. Al voorbereid.

Start with Outlook

Start with Gmail

Bouwen op Penbox?
Praat over je integratie →

Je inbox, je werk, gereed.

Begin uw dag met de wetenschap waar u zich op moet richten.

Your priorities. Already on top.

Your cases. Already up to date.

Your replies. Already prepared.

Zet routine-e-mails op de automatische piloot.

Vlieg door de e-mails die nog je aandacht vereisen.

Doe meer dan alleen antwoorden.

Read the attachments.

Collect exactly what’s missing.

Share the right files.

Get it signed.

Je tools. Penbox-intelligentie.

Send the email.Get the next step.

Ask your AI assistant.Put Penbox to work.

Veelgestelde vragen

Je volgende werkdag. Al voorbereid.

Je volgende werkdag. Al voorbereid.

Je volgende werkdag. Al voorbereid.

Send the email.
Get the next step.

Ask your AI assistant.
Put Penbox to work.