DIGITAL CLAIMS MANAGEMENT

One customer space that gets claims done.

One customer space that gets claims done.

Easily track and manage claims into one centralized, personalized and trackable digital space. Just one link for everything where your customers can safely provide information and documents without logins or passwords.

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Join +100 insurance professionals who have accelerated their claims processing
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10x better than back-and-forth emails

10x better than back-and-forth emails.

Get the right documents for your claims, all in one shot, with personalized forms and timely reminders.

Impress your customers with personalized forms

Collect the documents you need with our AI-powered, personalized forms. Your operational teams can create and manage the forms directly, without any IT involvement. Integrate your manual processes into one smooth workflow without lengthy development cycles, and modify your forms to meet the situation of your customers.

Bring all your claims together with one link

Our smart forms enable your customers to easily provide information, snap real-time photos of their documents and track the status of their claims. With automated reminders, there’s no need to chase your customers. Plus, our versatile digital signatures ensure quick, compliant signing.

The best part? Each document, whether it's an ID, driver's license, or photos of a claim, is merged individually into a PDF. No need to overwhelm your team with multiple files.

Your team focuses on tasks that matter

No more stress for your teams during peak periods. Our advanced AI document extraction and progressive integration ensures that all documents, including renamed files, merging documents, and even compressing them, are validated in real-time with live validation features. With Penbox, you can generate personalized processes and automate the collection of documents, freeing up your team to focus on providing exceptional service and completing high-priority tasks.

Unclutter your Team Mailbox

55 %
More time for your teams
Slash manual tasks by 55%, freeing up time for tasks that matter most, while ensuring real-time updates and faster turnaround.
5x
Fewer touch points
Once documents are collected, they flow to the back-office while keeping you updated in real-time.
82 %
Faster completion
Achieve up to 82% faster completion, ensuring all documents are submitted in one go.

10x fewer processes, 50% time saved

 

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Discover how Groupama transformed their claims process, reducing +200 complex cases to 35 simple workflows in just three months. Experience faster processing, better data and document handling, and happier customers!

Replay Webinar

*available in French

“ We already had a solution in mind, and Penbox checks all the boxes. We regrouped 200 different cases in 35 intelligent processes, and we can now collect documents in a streamlined manner, while providing a personalized experience for our clients. ”

groupama_anais
Anais Dumas
Head of Operational Performance and Innovations, Groupama Legal Protection

Keep working in
your favourite tools

Keep working in your favourite tools

Outlook Word Sharepoint Salesforce Zendesk
Whether it's inside Outlook, your CRM, or any web-based application, Penbox functions right within your existing tools. There's no need for learning new systems - simply work more efficiently from day one.

 

Make it easy for your customers, and your teams.

Transform the way you collect documents and make your claims process delightful.

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Discover the Penbox Difference

What is Penbox?

Penbox is a B2B SaaS platform that revolutionizes the way companies collect information and documents from their customers. We offer a personalized and automated approach to data collection, moving beyond traditional emails and forms.

Who typically uses Penbox?

Teams burdened with extensive email communication and heavy client data exchanges are prime users of Penbox. This includes businesses, both small and large, focused on improving client interaction efficiency, prioritizing customer experience, and recognizing the need for compliance and security beyond traditional email methods.

What problems does Penbox solve?

  Drastically reduce email overload and manual data handling.
  Deliver an unmatched, personalized customer experience.
  Streamline business processes with automated, structured data.
  Ensure top-tier data protection and compliance through secure communication channels

What are the most common usages of Penbox?

Bulk Data Update: Facilitating mass information collection with customized, pre-filled forms to improve response rates and easy integration of collected data into business systems.
Collect & Sign: Streamlining the electronic signature process by efficiently combining information capture with instant document preparation for signing.
Smart Checklist: Efficiently gathering additional information post-initial customer interaction, with real-time tracking for comprehensive data collection.

How does Penbox handle data security and privacy?

Penbox prioritizes data security and privacy with utmost seriousness. All data is securely stored in Europe, utilizing the latest encryption technologies to ensure robust protection. Our platform adheres strictly to GDPR regulations and is ISO27001 compliant, reflecting our commitment to maintaining high standards of data security and privacy for all our users.