SUCCESS STORY

How Huysman Verzekeringen is mastering operational excellence.

Huysman Verzekeringen Automation Insurance Process

Huysman, a pioneer in the insurance industry, is celebrated for its three generations of expertise and a dedicated team of 40 professionals. With a steadfast focus on operational excellence, Huysman embarked on a mission to modernize various operational facets. Driven by a commitment to optimize efficiency and reduce workload through digital innovation, Huysman sought to automate processes. Particularly concerning the administrative processes involved in canceling insurance contracts for vessels, such as yachts and boats, all while maintaining its hallmark of a personalized customer experience.

On their journey towards operational excellence, Huysman Verzekeringen teamed up with Penbox to enhance operational efficiency in their processes. Recognizing the need for a tool that could streamline repetitive tasks and simplify document management, Huysman found a valuable partner in Penbox to modernize their workflows.

 

The opportunities for improvement

When Huysman Verzekeringen sought solutions to meet the evolving demands of their industry, Frederik Declerck, COO of Huysman Verzekeringen, outlined several key areas for improvement:

  • Streamlining administrative tasks to improve efficiency
  • Free up more time for advising clients
  • Improving operational efficiency through automation
  • Enabling scalability and growth

“ We found Penbox to be a perfect fit for our needs due to its ability to streamline complex processes, its user-friendly interface, and the proactive support from the customer success team. ”

Huysmans
Frederik Declerck
COO & Legal Expert

The operational team sought a solution that resonated with their commitment to operational efficiency and customer-centric service. They recognized Penbox's ability to integrate seamlessly into their workflows, automate repetitive tasks, and facilitate smoother communication with clients. Frederik says, " We found Penbox to be a perfect fit for our needs due to its ability to streamline complex processes, its user-friendly interface, and the proactive support from the customer success team. "

 

Simplifying boat contract cancellations

With custom digital flows of Penbox, Huysman streamlined the process of boat contract cancellations, allowing employees to focus more on valuable customer advice. Previously, it was a time-consuming process when canceling boat contracts, with many steps and manual tasks involved, including manual reminders and follow-ups. Now, Huysman is empowered to complete all the necessary documents and digitally sign them in one streamlined step, eliminating the need for manual reminders and follow-ups.

 

“ We transmit data to Penbox to instantly create a personalized form, complete with pre-filled data and tailored to the customer's context. This significantly accelerates the administrative process. Following this, Penbox returns the collected data to our systems, perfectly aligned with our mappings. This collaborative process, including various feedback moments and effective communication, significantly accelerated the creation of a custom flow. ”

Frederik outlines the inefficiencies inherent in the previous process, which involved multiple manual steps and reminders. He explained, " We transmit data to Penbox to instantly create a personalized form, complete with pre-filled data and tailored to the customer's context. This significantly accelerates the administrative process. Following this, Penbox returns the collected data to our systems, perfectly aligned with our mappings. This collaborative process, including various feedback moments and effective communication, significantly accelerated the creation of a custom flow. ”

Achieving a 50% time savings and delighted customers

With the implementation of custom Penbox flows, Frederik emphasizes the significant time advantage per case, estimated to be around 50%, freeing up resources that can be allocated to more valuable customer interactions. Moreover, the uniformity achieved through their standardized processes not only ensures consistency in customer interactions, but also reflects positively on the user-friendliness and speed of the personalized forms, facilitating smooth completion even for clients over 80 years old. Furthermore, the inclusion the digital signing feature guarantees that contracts are signed within the workflow.

“ We have seen significant time savings per case — likely around 50%. Not only has this freed up resources for more valuable interactions with our clients, but it has also streamlined our processes, ensuring consistency and efficiency throughout. ”

The automation and standardization of these administrative processes have brought their operational excellence in this department to the next level. Frederik explains, “ We have seen significant time savings per case—likely around 50%. Not only has this freed up resources for more valuable interactions with our clients, but it has also streamlined our processes, ensuring consistency and efficiency throughout. ”

 

An exciting collaboration ahead

Their customers, including those aged 80 and above, have provided positive feedback on the user-friendliness and swift processing of boat contract cancellations through the use of online forms. Looking ahead, Huysman Verzekeringen continues to explore further opportunities, such as streamlining the application process for boat insurance. 

One key goal is to minimize repetition and reduce the need for customers to provide the same information multiple times, or sign multiple documents. Smart forms will not only simplify the process for customers, but also reduce errors for insurance companies by eliminating the need for handwritten text, which can sometimes be difficult to read. With a new custom flow, the manual task of splitting PDFs into three separate documents will no longer be necessary. This marks the beginning of an exciting collaboration focused on growth and innovation, with the ultimate goal of providing an even better customer experience.

 

What is Penbox?

Penbox is a B2B SaaS platform that revolutionizes the way companies collect information and documents from their customers. We offer a personalized and automated approach to data collection, moving beyond traditional emails and forms.

Who typically uses Penbox?

Teams burdened with extensive email communication and heavy client data exchanges are prime users of Penbox. This includes businesses, both small and large, focused on improving client interaction efficiency, prioritizing customer experience, and recognizing the need for compliance and security beyond traditional email methods.

What problems does Penbox solve?

  Drastically reduce email overload and manual data handling.
  Deliver an unmatched, personalized customer experience.
  Streamline business processes with automated, structured data.
  Ensure top-tier data protection and compliance through secure communication channels

What are the most common usages of Penbox?

Bulk Data Update: Facilitating mass information collection with customized, pre-filled forms to improve response rates and easy integration of collected data into business systems.
Collect & Sign: Streamlining the electronic signature process by efficiently combining information capture with instant document preparation for signing.
Smart Checklist: Efficiently gathering additional information post-initial customer interaction, with real-time tracking for comprehensive data collection.

How does Penbox handle data security and privacy?

Penbox prioritizes data security and privacy with utmost seriousness. All data is securely stored in Europe, utilizing the latest encryption technologies to ensure robust protection. Our platform adheres strictly to GDPR regulations and is ISO27001 compliant, reflecting our commitment to maintaining high standards of data security and privacy for all our users.