SUCCESS STORY

Ascientel Group achieves 80% completion on claims management.

Ascientel Group achieves 80% completion on claims management.

Julien Ben Lahcen (1)-1

Ascentiel Group, a leading insurance player in France, has been leveraging Penbox since 2022 to streamline customer interactions during claims and reduce processing times. The group was drawn to Penbox's ability to create a seamless and serene exchange between clients and brokers.

To optimize their claims management process, Ascentiel Group turned to Penbox. The team aimed to simplify and accelerate the claims process for both customers and employees, while ensuring a smooth and effortless experience.

The opportunities for improvement

When Ascentiel Group embarked on their search for a solution to enhance their claims management process, Julien Ben Lahcen, General Manager of the Individual Division, highlighted several key objectives:

  • Streamlining customer interactions during claims
  • Reducing processing times and improving operational efficiency
  • Ensuring a smooth and effortless experience for customers and employees
  • Centralizing and optimizing operations

“ Penbox is a flexible, highly customizable tool that integrates seamlessly with management tools, but it's also a reactive and customer-centric team. ”

Customer_Picture_julien
Julien Ben Lahcen
Managing Director, Ascentiel Groupe

Ascentiel Group sought a modern solution that aligned with their values and ways of working. They found Penbox's ability to combine powerful form and automation elements within a single platform to be the perfect fit for their needs. “Penbox is a flexible, highly customizable tool that integrates seamlessly with management tools, but it's also a reactive and customer-centric team,” he says.

 

Seamless claims process for enhanced customer experience

With Penbox, Ascentiel Group has transformed their claims process, making it simpler and faster for customers to declare a claim. When a client contacts the company to report an incident, Penbox sends a claim declaration form via a link through SMS or email. The client simply clicks the link, fills out the form, and submits any necessary documents.

 

“ Once the form is completed, we are instantly notified, and the document is received in its entirety. This process is designed to be as smooth as possible, with a form that is customized by our claims managers ”

The swift exchange of information has been crucial for Ascentiel Group. Julien explained, "Once the form is completed, we are instantly notified, and the document is received in its entirety. This process is designed to be as smooth as possible, with a form that is customized by our claims managers."

Centralized operations for improved efficiency

By utilizing Penbox, Ascentiel Group has centralized and optimized its operations, simplifying claims management while boosting operational efficiency. The group has achieved an impressive 80% completion rate for forms in a single submission, significantly reducing back-and-forth communications with clients.

 

“ Penbox automates reminders, ensuring that the client is regularly prompted until the form is fully completed, helping us achieve over 80% return rates. ”

Ascentiel Group has also benefited from Penbox's secure data collection forms for online subscription processes and change of address cases, further streamlining their operations. Julien stated, “Penbox automates reminders, ensuring that the client is regularly prompted until the form is fully completed, helping us achieve over 80% return rates.”

 

A promising partnership for the future

Ascentiel Group continues to explore new ways to leverage Penbox's capabilities, to further reduce unnecessary back-and-forths between customers and employees. This successful collaboration is just the beginning of a promising partnership.

What is Penbox?

Penbox is a B2B SaaS platform that revolutionizes the way companies collect information and documents from their customers. We offer a personalized and automated approach to data collection, moving beyond traditional emails and forms.

Who typically uses Penbox?

Teams burdened with extensive email communication and heavy client data exchanges are prime users of Penbox. This includes businesses, both small and large, focused on improving client interaction efficiency, prioritizing customer experience, and recognizing the need for compliance and security beyond traditional email methods.

What problems does Penbox solve?

  Drastically reduce email overload and manual data handling.
  Deliver an unmatched, personalized customer experience.
  Streamline business processes with automated, structured data.
  Ensure top-tier data protection and compliance through secure communication channels

What are the most common usages of Penbox?

Bulk Data Update: Facilitating mass information collection with customized, pre-filled forms to improve response rates and easy integration of collected data into business systems.
Collect & Sign: Streamlining the electronic signature process by efficiently combining information capture with instant document preparation for signing.
Smart Checklist: Efficiently gathering additional information post-initial customer interaction, with real-time tracking for comprehensive data collection.

How does Penbox handle data security and privacy?

Penbox prioritizes data security and privacy with utmost seriousness. All data is securely stored in Europe, utilizing the latest encryption technologies to ensure robust protection. Our platform adheres strictly to GDPR regulations and is ISO27001 compliant, reflecting our commitment to maintaining high standards of data security and privacy for all our users.