This is an article translated and adapted from Ascentiel official publication. You can always read the original publication 🇫🇷.

Presenting the Ascentiel Groupe

Ascentiel Groupe, founded in 1970, is an independent French insurance broker. The company has around 150 employees and has grown its revenue by 15% each year for the past 15 years. Ascentiel offers customized insurance solutions in areas like automotive and home insurance.

It operates under nine different brands and works with major insurers to provide quality services. Ascentiel is a significant player in the French insurance market. They are always adapting to meet the changing needs of its customers.

Since 2022, Ascentiel Groupe has been using Penbox, convinced by its ability to streamline interactions with clients during claims and reduce their processing times.

Streamlining 80% of claims document collection

Here is how Ascentiel explains their practical use case of document collection via Penbox:

With Penbox, we simplify and optimize our interactions with clients.

When a client contacts the company to report a claim, Penbox steps in to simplify and speed up the process. A claims form is sent to the client via a link through SMS or email.

The client simply clicks the link to access the form, fill it out, and submit documents such as the accident report.

Once the form is completed, we are instantly notified, and the document is received in full. This process is designed to be as seamless as possible, with the form personalized by our claims managers.

Additionally, Penbox automates reminders, ensuring that the client is regularly prompted until the form is fully completed, achieving response rates above 80%.

Before: Numerous back-and-forth exchanges between the client and our services to gather all the necessary documents.

Now: More than 80% of forms completed in a single step.

Penbox also provides us with secure forms to collect data during the web-based subscription process for home insurance or when there's a change of address, ensuring we gather all the necessary information.

Thanks to these various features, Ascentiel Groupe has been able to centralize and optimize its operations, simplifying claims management while improving our operational efficiency.