SUCCESS STORY

Ascientel Group achieves 80% completion on claims management.

Ascientel Group achieves 80% completion on claims management.

Julien Ben Lahcen (1)-1

Ascentiel Group, a leading insurance player in France, has been leveraging Penbox since 2022 to streamline customer interactions during claims and reduce processing times. The group was drawn to Penbox's ability to create a seamless and serene exchange between clients and brokers.

This is an article translated and adapted from Ascentiel official publication. You can always read the original publication 🇫🇷.

Presenting the Ascentiel Groupe

Ascentiel Groupe, founded in 1970, is an independent French insurance broker. The company has around 150 employees and has grown its revenue by 15% each year for the past 15 years. Ascentiel offers customized insurance solutions in areas like automotive and home insurance.

It operates under nine different brands and works with major insurers to provide quality services. Ascentiel is a significant player in the French insurance market. They are always adapting to meet the changing needs of its customers.

Since 2022, Ascentiel Groupe has been using Penbox, convinced by its ability to streamline interactions with clients during claims and reduce their processing times.

Streamlining 80% of claims document collection

Here is how Ascentiel explains their practical use case of document collection via Penbox:

With Penbox, we simplify and optimize our interactions with clients.

When a client contacts the company to report a claim, Penbox steps in to simplify and speed up the process. A claims form is sent to the client via a link through SMS or email.

The client simply clicks the link to access the form, fill it out, and submit documents such as the accident report.

Once the form is completed, we are instantly notified, and the document is received in full. This process is designed to be as seamless as possible, with the form personalized by our claims managers.

Additionally, Penbox automates reminders, ensuring that the client is regularly prompted until the form is fully completed, achieving response rates above 80%.

Before: Numerous back-and-forth exchanges between the client and our services to gather all the necessary documents.

Now: More than 80% of forms completed in a single step.

Penbox also provides us with secure forms to collect data during the web-based subscription process for home insurance or when there's a change of address, ensuring we gather all the necessary information.

 

 

Thanks to these various features, Ascentiel Groupe has been able to centralize and optimize its operations, simplifying claims management while improving our operational efficiency.

 

Penbox is a flexible, highly customizable tool that integrates seamlessly with management tools, but it's also a reactive and customer-centric team.

Customer_Picture_julien
Julien Ben Lahcen
Managing Director, Ascentiel Groupe

What is Penbox?

Penbox is a B2B SaaS platform that revolutionizes the way companies collect information and documents from their customers. We offer a personalized and automated approach to data collection, moving beyond traditional emails and forms.

Who typically uses Penbox?

Teams burdened with extensive email communication and heavy client data exchanges are prime users of Penbox. This includes businesses, both small and large, focused on improving client interaction efficiency, prioritizing customer experience, and recognizing the need for compliance and security beyond traditional email methods.

What problems does Penbox solve?

  Drastically reduce email overload and manual data handling.
  Deliver an unmatched, personalized customer experience.
  Streamline business processes with automated, structured data.
  Ensure top-tier data protection and compliance through secure communication channels

What are the most common usages of Penbox?

Bulk Data Update: Facilitating mass information collection with customized, pre-filled forms to improve response rates and easy integration of collected data into business systems.
Collect & Sign: Streamlining the electronic signature process by efficiently combining information capture with instant document preparation for signing.
Smart Checklist: Efficiently gathering additional information post-initial customer interaction, with real-time tracking for comprehensive data collection.

How does Penbox handle data security and privacy?

Penbox prioritizes data security and privacy with utmost seriousness. All data is securely stored in Europe, utilizing the latest encryption technologies to ensure robust protection. Our platform adheres strictly to GDPR regulations and is ISO27001 compliant, reflecting our commitment to maintaining high standards of data security and privacy for all our users.